Refund Policy
Refund Policy
At Nova-FX, we provide digital products, specifically software, which are delivered and activated immediately upon purchase. Due to the nature of digital goods, once the software has been activated and sent to your email, we are unable to disable or reverse the activation. Therefore, we have a strict no-refund policy.
Why We Do Not Offer Refunds:
1. Immediate Access and Activation:
As soon as your purchase is confirmed, the software is automatically sent to your email and fully activated. Since this is a non-reversible process, we cannot revoke access or deactivate the product once it has been delivered.
2. No Physical Return:
Unlike physical products, digital goods cannot be returned once accessed. Once the software is delivered, it is permanently in your possession, and there is no way for us to reclaim it.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
We use information we collect about you to:
Communicate with you.
Provide, improve, and personalize the Services.
Comply with applicable legal obligations.
Enforce our terms of service.
Protect our rights and the rights of our users.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information you directly submit to us through our Services may include:
Contact details (name, address, phone number, email).
Order details (billing/shipping address, payment confirmation, email, phone number).
Account information (username, password, security questions).
Customer support information (communications with us).
Information We Collect about Your Usage
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies. This may include:
Device and browser information.
Network connection details.
IP address.
Interaction history with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
Vendors supporting our Site (e.g., Shopify, analytics providers).
ayment processors (e.g., credit card details, billing addresses).
Advertising partners and tracking technologies.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to:
Process payments and fulfill orders.
Send notifications about your account and transactions.
Arrange shipping and facilitate returns.
Maintain and manage your account.
Marketing and Advertising
We may use your personal information for marketing purposes, including:
Sending promotional communications via email, SMS, or postal mail.
Displaying personalized advertisements.
Security and Fraud Prevention
We use your information to:
Detect and prevent fraud, illegal activity, and security threats.
Protect user accounts and data.
User-Generated Content
If you submit product reviews or other content to public areas of our Services, this information may be publicly visible and shared with others.
Third-Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
Complaints
If you have concerns about how we handle your data, contact us using the information below. If you are not satisfied, you may have the right to lodge a complaint with your local data protection authority.
International Users
Your data may be transferred, stored, and processed outside your country. When transferring data from the EU/UK, we rely on Standard Contractual Clauses or other legally approved mechanisms.